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We have Jira connected to our slack. This way I'm able to create an IT Ticket from slack message but the users are not able to see this ticket even if I make them a reporter.
They do not see it in their requests.
Could you please advise?
Most likely it's a permissions issue. People who create tickets via slack are considered " "customers" so they can't access the tickets in your queues unless you provided them with access to "Browse Issues" in the permissions scheme. However, once you do this, you will consume a Jira license which you may not want to do.