I am new to Jira. I just took over an IT contract and they are using Jira to handle their support requests. In going through the process of removing the old support person, I now have these 3 lingering errors that I can not see to get rid of. I scoured the forms and help and still seem to be coming up short. HELP!!
Hi Morvin Dixon and Welcome,
Just click on the blue links and configure the value for the field Assignee on each request also use the last link to setup a default assignee for the whole project.
Note that you must select an existing user with the Assignable User Permission granted.
Does it solve your problem?
I had hoped it would be that easy but here are the screenshots that I see. When I click "Fields" I get this page with no option to change who the Assignee field to a different person.
When I click Project Settings link I get this page:
Once again, no option to change the Default Assignee.
I thought may if I changed who the Project lead was it would fix all of these problems, but from what I understand from the forms, the person who creates the project is the project lead forever. So obviously something is mis-configured, different, I don't know what I am doing or all of the above. None of my screens look like any of the screens in any of the documentation.
Sorry, you are absolutely correct.
On Jira Cloud this should be configured at the bottom of the project Details sections for classic project.
It seems yours is a next-gen project, and I've not been able to find an easy way. Do you mind to try the following?
There's a way to do this for Next Gen projects. I don't remember the original source, but go to:
https://[account name].atlassian.net/secure/project/EditProject!default.jspa?pid=[PID NUMBER]
account name - first part of your URL
PID NUMBER - your project ID
Then you'll be presented with a page that lets you change the Project Lead. I had to go thru trial and error to figure out what my Project ID was.
To reliably determine what a NextGen project's pid is, although it is a little convoluted:
- Load up the Jira project list.
- Click on your project to access your next gen project's dashboard.
- Press "/" to bring the global search overlay.
- Under the "RECENT BOARDS, PROJECTS AND FILTERS" section you should see your NextGen project listed, since you just visited its dashboard.
- If you mouse over the link, you'll see it's "searchContainerId", you can use this as the pid!
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