Hello @Kaposi Viktória ,
Thanks for reaching out to the community, and I will be happy to help out but I'm not fulling understanding the question. To get a better understanding of the issue I need a little clarification.
When you noted your colleague:
is not able to connect to our JIRA card again. After receiving the 6 number code she is not able to type it into the screen.
Are you saying you are having trouble entering Card details for payment options for the site, or are you saying that you are trying to reset the users password to log in?
If you are having an issue entering payment details you will want to reach out to the Customer Advocates team by creating a request at https://support.atlassian.com/contact/, so we can take a closer look at what is occuring.
For password reset issues, you flagged this question as an "Unknown hosting type" and for password reset options options the steps will be different depending on your hosting platform either a Jira Cloud instance or a self hosted Jira Server install.
To tell if you are on Jira Cloud the instance is hosted by Atlassian directly and every instance will have a URL on a "atlassian.net" domain but if you are on the server self installed platform it will be either a custom domain or the direct IP address of the server the application is hosted from. So first can you confirm which platform as on the Server Platform, there are several different configuration approaches and depending on the layout.
Regards,
Earl
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