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Sync tickets between different ticket using automation

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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 24, 2023


I want to synchronize the contents of specific fields between projects through automation.

Please help me..

I'm cloning the ticket of project A and transferring it to project B for management.
Whenever A's ticket is updated, I want B's ticket to be updated automatically.
I only have administrative authority for Project A..

A is a collaborative project for many teams, so I can't get the authority.
Is it possible only if I have administrator authority?

If there's a way, please let me know

2 answers

1 vote
Kris Dewachter
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May 24, 2023

Hi @장주영 ,


You need to make sure that the 'Actor' user (Probably "Automation for Jira") of the automation rule has the correct permissions on both projects (ability to read and edit tickets). 

Best regards,


Hello @장주영 

Welcome to community!

If you want to do this easily and don't mind using a third app, our Copy & Sync application can help you with that. It allows you to copy/clone issues from one project to another and to keep these issues synchronized (you can choose what you want to copy and synchronize).

If you can tell me more about your need I can give you more information but in the meantime, you can have a look at some use cases we cover. You also can trigger recipes from Automation if needed.

You can try it for free!

Let me know


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