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Support Request - Cannot access my board: error and refresh loop

AgustinH I'm New Here Dec 15, 2020

I'm getting this error on the left menu - this is bad because I can do nothing, where can I ask for support?


Something went wrong

Try refreshing or navigating to another page.


3 answers

0 votes
Sudarshan TS Community Leader Dec 16, 2020

Hello @AgustinH  Welcome

Did you try contacting your Organization Jira site Admin? if that didn't work out then...

You can try contacting the Atlassian support directly with your site URL

0 votes
AgustinH I'm New Here Dec 16, 2020

Thanks @Sudarshan TS ! Yes, I did and they sent me a reset password request that I received. After resetting the password the problem remains.

I'll contact support, thanks again!

Sudarshan TS Community Leader Dec 16, 2020

ahh I have heard of this kind of issue previously (not sure if it's the same)

I suspect your new password is not set correctly in the DB.

It occurs exceedingly rare if it's a SSO based authentication.

Perhaps The support should help you better.

0 votes
Daniel Ebers Community Leader Dec 24, 2020

Sometimes it helps to open a "private" browser window (Chrome/Firefox) or change browser for a short test.
Also deleting Cookies was reported to have a positive contribution - sometimes.

Apart from that it could be something server related.

In case you already found something out, let us know :)


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