Summary field Missing

[Juan du Toit]

Hi All,

A user seems to have the summary field missing. I checked the field configuration and I can see that summary is checked.

When I create the exact same issue on my login and laptop, is the field visible.

Hope you can help,

V7.5.0

Kind regards,

Juan

[Nic Brough -Adaptavist- · Accepted solution]

You can't hide summary in the field config anyway, it is a mandatory field.

If it's not on a user's screen, get them to check the "configure fields" at the top right of the window.  You'll find it hidden in there.

[Juan du Toit]

Hi Nic,  

I made sure All fields are checked and still the user does not see the Summary field.  I am starting to think it might be his old Laptop?

[Nic Brough -Adaptavist-]

If it is appearing for some people, but not this person, and the "configure fields" is not hiding it for them, then there is something wrong with their browser.

Get them to try a different browser.

[Juan du Toit]

Thanks Nic

[Appswiz]

This doesnt seem like a very good answer. It should work in all modern browsers. We are having the same issue in the latest version of Chrome.

[Deleted user]

I am having the same issue with IE, Chrome, and Firefox.

[Stephanie]

Hey all, did you find out, what the issue is regarding the missing "summary field"? If yes, would you be so kind and share it? Since we have the same issue, that the field is not visible.