Subtasks NOT Inheriting Request Type Custom Field value from Parent

Kay Kalunga Kabwe
Contributor
September 22, 2023

I have a custom field called 'Request Type' on my Jira Cloud instance whose value doesn't get replicated in the subtasks ( we have a ton of them). As a result, when categorizing by Request Type, over 50% of tickets don't have a Request Type greatly impacting accurate reporting. I've tried setting up an automation rule via the "Edit Issue Fields" action as advised in the community. However, am getting this error.

Eddit issue error.png

When I go to the advised "Edit Request Type", I don't get the option to copy the value from the Parent/trigger issue and I have to choose a specific type?? I just need the subtask to assume the same value as the issue that created it (ie. Parent).

Edit Request Type.png

1 answer

0 votes
Robert Wen_Cprime_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 22, 2023

Hello @Kay Kalunga Kabwe ! Welcome to the Atlassian Community!

I think the name of your custom field is the same name as the system-defined custom field Request Type and this is confusing your automation.  You may be selecting the system field instead of your custom field.

As a test, rename your custom field and see if you can get your automation to work.

Kay Kalunga Kabwe
Contributor
September 22, 2023

Hi @Robert Wen_Cprime_ Unfortunately, I can't edit or modify this Request Type

request type locked.png

Robert Wen_Cprime_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 22, 2023

That's the system field Request Type.  That's why you can't edit or modify it.

Did you create a custom field or are you using the Request Type provided by the system?  If you are, it's only meant to associate with a parent type, not a subtask type.

Kay Kalunga Kabwe
Contributor
September 22, 2023

If its only meant to associate with Parent type, why do all subtasks have it? Albeit unpopulated? And yes, it does seem to be a system field but its appearing on Custom Fields in my settings as shown here. 

Custome filed.png

Robert Wen_Cprime_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 22, 2023

Interesting.  Normally the Request Type field isn't on the default subtask screen.

Anyway, here's more information.

https://support.atlassian.com/jira-service-management-cloud/docs/whats-the-difference-between-request-types-and-issue-types/

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