I have a custom field called 'Request Type' on my Jira Cloud instance whose value doesn't get replicated in the subtasks ( we have a ton of them). As a result, when categorizing by Request Type, over 50% of tickets don't have a Request Type greatly impacting accurate reporting. I've tried setting up an automation rule via the "Edit Issue Fields" action as advised in the community. However, am getting this error.
When I go to the advised "Edit Request Type", I don't get the option to copy the value from the Parent/trigger issue and I have to choose a specific type?? I just need the subtask to assume the same value as the issue that created it (ie. Parent).
Hello @Kay Kalunga Kabwe ! Welcome to the Atlassian Community!
I think the name of your custom field is the same name as the system-defined custom field Request Type and this is confusing your automation. You may be selecting the system field instead of your custom field.
As a test, rename your custom field and see if you can get your automation to work.
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That's the system field Request Type. That's why you can't edit or modify it.
Did you create a custom field or are you using the Request Type provided by the system? If you are, it's only meant to associate with a parent type, not a subtask type.
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If its only meant to associate with Parent type, why do all subtasks have it? Albeit unpopulated? And yes, it does seem to be a system field but its appearing on Custom Fields in my settings as shown here.
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Interesting. Normally the Request Type field isn't on the default subtask screen.
Anyway, here's more information.
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