Sub-Task Quick-add button missing on some boards

Hi!

We're using JIRA Cloud and we really like the new UI. On a Kanban board of one of our projects there're the Quick-add buttons (as explained in the documentation) for attachments, subtasks, and link issues:

jira_TL.JPG

 

But in another project the one button for creating subtasks is missing:

jira_BLU.JPG

 

The project configurations are not equal but quite similar. We looked at board configurations, issue type schemes, etc. but we couldn't find a setting for this.

Any idea how to get the sub-task button back?

 

best regards,
Sebastian

 

3 answers

1 accepted

Ok , I found the problem! :)

If you have a custom field that is set as Required the button disappears. In my case we have a mandatory "platform" field where you have to set the correct target platform for a subtask.

0 votes

Hi Sebastian,

Do you have any sub-task listed in the issue types section of project BLU? You can check this in project settings-> Issue type:

Screen Shot 2018-01-02 at 11.57.08 AM.png

Hi Carlos,

yes, the issue type is there:

jira_blu-issuetypes.jpg

0 votes
Thomas Schlegel Community Champion Jan 02, 2018

Hi Sebastian,

do you have an issue type with the type "Sub-Task" defined in your projects where the function is missing?

I've just tried it in my test project. The button disappears, if there's no issue type with the type "Sub-Task" defined for the project. 

Hi Thomas,

yes, the Sub-task issue type is defined for the project (see my screenshot in my answer to Carlos above)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,969 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot