Despite having estimated our User Stories, and even though Story Points display in the Detail View, the Board view shows Story Points as a dash or hyphen.
Below is an example of what it looks like:
We are using the web version of JIRA. Everything else looks and works fine.
Any help would be greatly appreciated since this is forcing us to click on each User Story just to see their Story Points.
I received the following information from Atlassian's support team, and it solved the matter.
"After some time investigating this issue, I found out that the root cause is that the field was edited and a configuration was changed.
In https://dcimarketing.atlassian.net/secure/admin/EditCustomField!default.jspa?id=10004, the Search Template settings were changed from Number searcher to None."
This came from Gabriel Müller, Atlassian Cloud Support.
Thanks again Gabriel! :-)
I received an answer too.
I had a look on your instance and found that the Story Points field configuration was updated by one of your users. It is specifically for the Search Template which was changed to None; causing the Story Points shown as dash.
I have changed it back to the correct value and you should be able to see the Story Points again.
I didn't forget about you, then something must have gone wrong during install.
The following is what I found on one of Atlassian docs:
Note that, by default, the Story Points field is only available to issues of type 'Story' or 'Epic' — you can change this as described in jira agile - jira configuration
When you install the JIRA Agile add-on into your JIRA instance, the following additional tables will be created in your JIRA database to store rank, configuration and sprint information:
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