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On the 12th of July at 03:40UTC, all of my colleagues stopped receiving email notifications from Jira.
My colleagues and I have their email address under the domain @cartesoft.lu.
Could you check if there are some issues related to our domain in your email system? You can also check individual email addresses like mine.
I found that there were a few bounced emails sent to users on that domain. The SMTP error was
|550: 550 5.1.1 ...@... Recipient address rejected: ... in virtual alias table||2022-07-12T05:30:39+00:00|
I found about 10 such replies on different accounts in that domain. I have removed these address from our suppression list. However if this kind of error is happening again in the near future, I would recommend reaching out to your mail administrator with this error message as there might be a misconfiguration to cause this.
Thank you for your help.
You did solve the email issue.
We are using Gmail as an email provider, we can't configure a lot of parameters, so we don't have a way to prevent any future bounced emails.
Could you suggest to me a way to adapt some parameters in order to not having this issue again in the future?
At the moment, I don't have a clear way to avoid this problem. We are working on a means to let site administrators self-service this kind of blockage, but there not a clear time table on when this might be available.