Something went wrong on our end

[Anders Busk]

When I got on Jira this morning a popup appears on all pages, and renders the site useless. It happens across browsers and I obviously tried cleaning my cookies and site data.

"Something went wrong on our end

If this keeps happening, share this information with your admin, who should contact support.

Hash 1SW5YV2 Trace 52f133522de1408c8e7d3dcec6dc7882"

The message intends us to wait, but as I haven't seen other posts I am wondering if it's just our teams space that's affected, meaning it probably won't be resolved as fast.

As we're currently on the free plan we don't have access to support. Is anybody else experiencing this and can we do anything to resolve this ourselves?

[Jose Storopoli · Accepted solution]

Actually it is the cookie consent banner that I block by default.

1. Turn off adblock

1. Say "only necessary" to which ways to being probed you want

1. Turn on adblock again

[Bahaa]

This was helpful, disable any cookie/ads/no-consent addon. click on only necessary or Accept all cookies option from Atlassian about cookies. re-enable your add-on.

[Artur Marchi]

thanks

[Andy Heinzer · Accepted solution]

Hi,

We had a pair of statuspage updates around this in

• https://jira-software.status.atlassian.com/incidents/fqxl6l9d1lrd
• https://jira-software.status.atlassian.com/incidents/9kvjw6snfqrw

Both of these are in relation to either Brave browser or ad-blocking extensions in browser changing to block necessary elements by default.   The official response has been to suggest that users only use browsers that are on our supported browser list.  While that would technically prevent this behavior, it doesn't explain why it happens.

That said, @Jose Storopoli 's answer https://community.atlassian.com/t5/Jira-questions/Re-Something-went-wrong-on-our-end/qaq-p/2832496/comment-id/1057276#M1057276

seems to capture a good work-around for Brave and adblockers to at least disable the adblocking on your Atlassian Cloud site long enough to at least accept/choose the level of cookies you want for your account.  Once your session has the necessary cookies, that should prevent this particular error from happening to begin with.

I hope this helps.

Andy

[Pasha]

I have the same problem with this trace: Hash Y78HF3
Trace 7b277ba567ac44d1b52b44da84d12fe9

[Nikos Voulgaris]

Same here. I'm using Brave browser.

Hash Y78HF3
Trace d41cddab53004949b9d66f53db2723ec

[Rafael de Freitas Cassalichio]

Same here (maybe related to "brave" browser)

Hash Y78HF3
Trace 163856d7541640609b2157df18af51a4

[Valerie Knapp]

Hi @Anders Busk , thanks for your question and I'm sorry you're experiencing this. 

A good site to bookmark is this one https://status.atlassian.com/ just in case there are any issues in Jira / at the platform level. 

I will escalate this question to Atlassian to see if they can help. 

Cheers

[Jose Storopoli]

Same here

Hash Y78HF3
Trace 15d4dbc160d74f149c751d3760d2587e

[Lionel]

Same issue, but using chrome or edge without any extension / ad blocker, etc.

And it only happens when I use a shared wifi connexion from my smartphone.

[reid_mirre]

If you are seeing this on Brave, turning off shields, accepting 'only necessary' cookies in the consent banner and turning shields back on seemed to have worked for me. 

[Ryan Mueller]

As someone who also uses Brave, this solved this issue for me.

[gabriel_voigt]

Same here, I'm using Brave Browser.

[John Funk]

 I am seeing multiple people report this. They might have introduced a bug. 

I am encouraging others to open a support ticket also.