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Some users were not transitioned to the new Jira issue view. Why? how can I transition them?

There are a few users that do not see the new issue view and they cannot switch to it from their Personal Settings. How can I give these few users the new view?

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Esther Strom Community Leader May 12, 2021

If you're a Jira admin (not project admin) you should be able to force it for all users. Go to Settings -> Issues:
2021-05-12 13_36_58-New issue view transition - Jira Staging - Vivaldi.png


At the top of the sidebar should be an option for New Issue View Transition.

Click that, then use the toggle to set all users to the new view (ours has already been done so the toggles are grayed out.)

2021-05-12 13_36_02-New issue view transition - Jira Staging - Vivaldi.png

Thank you very much! I am a Jira admin and could click the toggle to force the new view for everyone, but I want to check with my HelpDesk before I do.

I thought it was odd that after all the fanfare about forcing the new issue view on March 31, that some of users still see the old view.

Like Bill Sheboy likes this

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