Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Some users were not transitioned to the new Jira issue view. Why? how can I transition them?

Lauren Pennisi
Lauren Pennisi May 12, 2021

There are a few users that do not see the new issue view and they cannot switch to it from their Personal Settings. How can I give these few users the new view?

Answer
Watch
Like Be the first to like this
228 views

1 answer

1 accepted

0 votes
Answer accepted
Esther Strom
Esther Strom
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 12, 2021

If you're a Jira admin (not project admin) you should be able to force it for all users. Go to Settings -> Issues:
2021-05-12 13_36_58-New issue view transition - Jira Staging - Vivaldi.png

 

At the top of the sidebar should be an option for New Issue View Transition.

Click that, then use the toggle to set all users to the new view (ours has already been done so the toggles are grayed out.)

2021-05-12 13_36_02-New issue view transition - Jira Staging - Vivaldi.png

View More Comments
Lauren Pennisi
Lauren Pennisi May 12, 2021

Thank you very much! I am a Jira admin and could click the toggle to force the new view for everyone, but I want to check with my HelpDesk before I do.

I thought it was odd that after all the fanfare about forcing the new issue view on March 31, that some of users still see the old view.

Like • Bill Sheboy likes this
Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events