nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Smart values not triggering in automation

Brittany Montgomery

Hello,

I am trying to determine why my automation below is not generating a date in an email notice:

Please review the issue by {{issue.created.plusBusinessdays(10).longDate}} to determine if it is a new or ongoing issue.

The email notice screenshot is below. As you can see, the smart values are not picking up in the email. Anyone able to review the smart values and see why it's not triggering? Thank you!

Accepted answers

Bill Sheboy

Hi @Brittany Montgomery

Context is important for automation rule questions. Please post the following to help the community understand that context and offer suggestions:

* what type of project is this (e.g., company-managed, team-managed, etc.),
* an image of your complete automation rule,
* images of any relevant actions / conditions / branches, and
* an image of the audit log details showing the rule execution

Thanks!

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Brittany Montgomery

Context is important for automation rule questions. Please post the following to help the community understand that context and offer suggestions:

Thanks!

Kind regards,
Bill

Brittany Montgomery

This is a team-managed project. The automation ran correctly, but the date smart values in the email content did not run correctly in the email. Below is the email that ran and screenshots of the automation:

screenshot 1.PNG screenshot 2.PNG

Bill Sheboy

Thanks for that information!

Smart values, and their functions, are name, spacing, and case-sensitive. When an unknown one is used, it returns as null.

Please try changing the case for the function call for the date increment units: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Date-plus-unit---

Brittany Montgomery

This worked! Thank you, Bill!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-service-management-cloud

jira-service-management