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We started experiencing a slack integration issue. It seems that Jira no longer sees the slack account channel. It is happening for a specific channel. Another channel is working fine.
we get the following errors in the trouble channel
Slack integration add-on error: something went wrong while getting teams list
Please, contact support or try again later. Error id is: d07abdc0-a4de-11e8-a8f0-ef6fb6e16bdc.
Client-side error. Error ID: b4f8ee84aff943e0acda0db777af9811. Please reload the page or try again later.
We had a transient issue with the Slack connector last night. It was resolved after a short bit. Are you still seeing the same issue?
@James Porter If you are creating a new connection from within Jira you will only be able to create connections with public channels in Slack. This is because, depending on how you got to the management screen we are not able to reliably check what permissions you have on the Slack side and thus, can't offer you private channels. However, if you go to the channel in slack and type `/jira connect` you should be able to create the subscription and then manage it from within Jira. If this still isn't working, please let us know and we can help from there. Also, apologies for the client errors those should be resolved as of yesterday afternoon. Thanks much!
Hi @Fotis Paraskevopoulos , the issue in your screenshot is something different than the problem in this original question from several years back. Atlassian Support needs to do some checks on your site however in order to clear the error up. I've created a support case on your behalf - you should have received an email from our support portal a few minutes ago. If you could reply to that email and confirm which site is showing this error, we'll get it resolved.
Daniel | Atlassian Support
Thank you for reporting this. I see that my colleague has been assisting you on your case. I've asked him to reply here once it's resolved. That way, if there's a fix or a known bug, it will be publicly documented.