Showing the customer at the satisfaction rate report

[Rodriguez_ Jhon Ronald]

Is there any way to show the field to identify who customer rated for the satisfaction report?

[Chris Buzon]

Can you clarify what you mean?  The Ticket Creator (reporter) is the one who will get the CSAT survey, so they're the one who rated someone.

In the Satisfaction report, there is no way to expose that information. The Customer Satisfaction report only allows you to specify a date range.
You'd have to make a custom dashboard to see that, and probably would require some add-ons to make a visually similar report.

This is possibly done for Privacy reasons (I'm almost sure it is)

[Bailey Hecksel]

It doesn't make sense that this was done for privacy reasons, as you can still click in the ticket link within the report to see who the customer/reporter is.

I wish Atlassian would support better satisfaction reporting, or include satisfaction data as filterable fields so we could at least make our own "reports" from filters.

[Chris Buzon]

Only if you have the permission to view that info, but yah - I don't disagree.