Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,368,781
Community Members
 
Community Events
168
Community Groups

Showing the customer at the satisfaction rate report

Is there any way to show the field to identify who customer rated for the satisfaction report?

1 answer

0 votes
Chris Buzon Community Leader Sep 11, 2022

Can you clarify what you mean?  The Ticket Creator (reporter) is the one who will get the CSAT survey, so they're the one who rated someone.

In the Satisfaction report, there is no way to expose that information. The Customer Satisfaction report only allows you to specify a date range.
You'd have to make a custom dashboard to see that, and probably would require some add-ons to make a visually similar report.

This is possibly done for Privacy reasons (I'm almost sure it is)

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS

Atlassian Community Events