Show field depending on the reporter

Is it possible to show a field in JSD depneding on the reporter or the reporters role?

ex.

Reporter A is part of SERVICE DESK CUSTOMERS, so Field A won't be displayed to him

Reporter B is part of SERVICE DESK TEAM, so Field A will be displayed to him

1 answer

0 vote

JIRA doesn't have field level security, and neither does Service Desk.

If however, Reporter A is only a customer and not a full JIRA user, then Service Desk will do this if you don't put the field on the portal.  A will only see the portal, without the field, but B will have access to the issue behind it, with the field on it.

Thanks Nic. Is there any other way? I'm asking because EXTENSION FOR JIRA SERVICE DESK does allow the usage of dynamic forms. It's just not possible with the reporter field. As such I'm interested if there is any other way to make this work.

Ah, so you've got an add-on that does some of the work.  I'm not familiar with that one, but no, I don't know of anything that will do this.

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