Is it possible to show a field in JSD depneding on the reporter or the reporters role?
Reporter A is part of SERVICE DESK CUSTOMERS, so Field A won't be displayed to him
Reporter B is part of SERVICE DESK TEAM, so Field A will be displayed to him
JIRA doesn't have field level security, and neither does Service Desk.
If however, Reporter A is only a customer and not a full JIRA user, then Service Desk will do this if you don't put the field on the portal. A will only see the portal, without the field, but B will have access to the issue behind it, with the field on it.
Hi @Thorsten Witt,
I'm from InTENSO. Our app - Extension for JSD - allows to set a visibility of fields for selected groups. And this is exactly what you need! So you should only set a configuration in Fields Visibility tab (under Project settings) that field A will be shown for service-desk-team. Check this feature in our documentation. You can also select for which request types this configuration will be set.
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