Short Text Custom field does not convert URL to link anymore

[Marcia Booth]

We have a short text custom field that may contain a text or a URL. When it is a URL, that has always been automatically converted to a link, which is what we want.

After the last update to Jira was rolled out, that field no longer converts URLs to links, its content is now always displayed as simple text regardless of what we type in it.

How can we get our custom field to have URLs automatically converted to links again?

[Bill Sheboy]

Hi @Marcia Booth 

There is an in-progress defect related to the symptom you describe: https://jira.atlassian.com/browse/JRACLOUD-84725

If that does not resolve the problem, I recommend working with your Jira Site Admin to contact Atlassian Support: https://support.atlassian.com/contact/#/

Kind regards,
Bill

[Marcia Booth]

Thank you for your reply @Bill Sheboy 

I found posts reporting the opposite of what we are experiencing: he wants his texts as texts and after the update they are being converted to smart links: https://community.atlassian.com/t5/Jira-Service-Management/Custom-Text-Field-suddenly-converting-to-links/qaq-p/2820666

And this one too: https://community.atlassian.com/t5/Jira-questions/Single-line-text-field-now-makes-email-address-into-a-url/qaq-p/2817235

Do you know if they are trying to accommodate the above as well as what I described?

[Bill Sheboy]

First, I am just another Jira user and have no knowledge of their progress resolving issues.

I have seen a couple of other posts recently about this symptom, and I wondered if the Atlassian team's in-progress work is creating other symptoms.  I recommend contacting the Atlassian Support team to learn if that is the case.