Sharing by e-mail and adding a comment when you do

When an e-mail is sent using the "the share this issue by e-mailing..." button next to the Export button I would have expected the e-mail to be added to the comments section. This doesnt happen do I need to enable something somewhere?



1 answer

1 accepted

Hi Nick,

This is not how this functionality works.

The purpose is to simply inform the person about this issue and write an extra note why you share this issue with them. So it's not really a comment but more an extra clarification towards the person(s) you are sharing the issue with.

So it's not possible to add your note as a comment.

Best regards,


Hi Nick,

You could use @Mentions for this kind of questions, you can find some more info about @Mentions here :

and here :

Best regards,


Hi Peter

Thanks for the info.

It would be a nice optional feature. The reason for asking is that sometimes during a bug review meeting we may fire of e-mails from a bug asking questions or updating people. It would be nice that this could be captured.

I realise we could add a comment but then the people being asked things may not be watching the bug and so they dont get a notification.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,008 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot