Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Share Project Issues with Customers from Service Project

We have two projects setup. One Service Project that we use as a help desk where customers can email us or use the portal to create issues. This works great. However, the majority of our customer's request are related to our software project, so we "move" the issue over to the software project.

 

This also works great, but then the customer no longer receives any email notifications on the issue even if they are the Reporter. I ran the Notifications Helper and it says they don't have permission to view the issue. 

I was able to manually add them as a "Viewer" through the Softare Project Access settings and that allowed them to view the issue and get the notifications if they are the reporter, but I can't seem to figure out how to add all of the Customers as Viewers to the Software Project without adding each of them individually. 

 

Is there a better way to share issues from our software project with customers from our service project?

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you