Setting up the Contact Administrators Form

Hello,

Lately we decided to use the Contact Admins form in JIRA.

However, it is not immediately clear to whom these mails go. The group jira-administrators seemed the most obvious, and it seems to be so indeed. (perhaps this can be made clear somewhere?)

However, isn't it possible to have these mails be sent to 1 address (e.g. adminjira@somedomain.com)?
This would be much better for us, since not everyone in that group is the 'same kind of admin', i.e. a couple of people need some rights from that group, but don't need to receive all mails sent via the form.

1 answer

1 accepted

In fact the 'contact administrators' is not so useful.

How about using an Issue Collector so that a project inside JIRA receives all the issues reported (and put that in the announcement banner in JIRA)? It makes life so much easy that you need not worry about emails coming in and tracking them separately. And you have full control over the notifications.

https://confluence.atlassian.com/display/JIRA/Using+the+Issue+Collector

Btw, the docs clearly mention who will be notified using the 'contact administrators' form at https://confluence.atlassian.com/display/JIRA/Configuring+JIRA+Options

Thanks for the answer. Somehow I failed to find that info, indeed it can be found.

The suggestion is good, however in our case it'd only work with logged-in people. The form also works for people who are not logged in (which is what we need).

It remains a wish that this form could only send messages to one email address; or that it could be defined by JIRA admins; alas.

Issue Collector can work for non-logged in users also.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

240 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you