Setting up service desk email requests behind a http proxy

[Jimmy Duong]

I've been trying to set up IMAPS email requests in servicedesk, unfortunately my environment does not allow for direct internet access through the firewall for my jira instance. So it has to go through a proxy. 

According to this article https://javaee.github.io/javamail/FAQ#proxy , on javamail 1.6.0 it supports http web proxy access by setting the values -Dmail.IMAPS.proxy.host="" -Dmail.IMAPS.proxy.port="".

I am successfully able to make the initial connection as it is able to utilize the proxy but any of the recurring 1 minute mailpuller attempts doesn't use the proxy at all.

Caesium-1-1 ERROR ServiceRunner     [c.a.m.incoming.jepp.puller] Messaging Error when MailPullerWorker pulls emails from [email]: Couldn't connect to host, port: outlook.office365.com, 993

I am really hoping to implement this through http webproxy access instead of SOCKS. 

Does anyone have any tips?

Currently running Jira 7.13 on RHEL 6.10 and JIRA Service Desk Application v3.16.0

[josh]

Erased my answer - sorry

[Jimmy Duong]

That's okay.

[Prashant Mali]

Is there any solution here???