Setting up Google Apps intergration

Today I had a new team member starting and I noticed he was not automatically showing up in Jira.

I went to the User Management/Google Apps section in Jira Management screen and there was a message there telling me that you had updated the Google Apps integration and that I'd have to Disconnect and Reconnect to Google Apps.
So I went ahead and hit the Disconnect button that you had. But now, when I try the Connect button I get the error below.
How can I get Google Apps integration working again?
Thanks,
Marcelo

Failed to connect to Google Apps

Atlassian Cloud was unable to view users on your Google Apps domain. Are you logged in as a Google Apps administrator? 

 

ERROR DETAILS
"Error getting user list from Google:
{
  "code" : 403,
  "errors" : [ {
    "domain" : "global",
    "message" : "Domain cannot use apis.",
    "reason" : "domainCannotUseApis"
  } ],
  "message" : "Domain cannot use apis."
}"

1 answer

2 votes

Hi Marcelo,

This error is generated when your Google Apps domain is configured to disallow API access.

Atlassian Cloud needs to access the API's

Enabling the Google Apps Administrative APIs, and afterward disconnecting and  reconnection to Google Apps should solve the problem.

To enable API access
https://support.google.com/a/answer/60757?hl=en

Cheers,

 

 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,342 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot