Setting up Google Apps intergration

Today I had a new team member starting and I noticed he was not automatically showing up in Jira.

I went to the User Management/Google Apps section in Jira Management screen and there was a message there telling me that you had updated the Google Apps integration and that I'd have to Disconnect and Reconnect to Google Apps.
So I went ahead and hit the Disconnect button that you had. But now, when I try the Connect button I get the error below.
How can I get Google Apps integration working again?

Failed to connect to Google Apps

Atlassian Cloud was unable to view users on your Google Apps domain. Are you logged in as a Google Apps administrator? 


"Error getting user list from Google:
  "code" : 403,
  "errors" : [ {
    "domain" : "global",
    "message" : "Domain cannot use apis.",
    "reason" : "domainCannotUseApis"
  } ],
  "message" : "Domain cannot use apis."

1 answer

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Hi Marcelo,

This error is generated when your Google Apps domain is configured to disallow API access.

Atlassian Cloud needs to access the API's

Enabling the Google Apps Administrative APIs, and afterward disconnecting and  reconnection to Google Apps should solve the problem.

To enable API access




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