Setting a users location to their user profile in Jira

We are interested in using Service Desk to manage our IT services. However, we would like the user who logs an issue via the portal to be able to have their location associated with their account. So, in essence, if a user logged an issue, we would know from their user profile automatically, where they are located. We would also like to use that location to route the request to the appropriate group.

I know the automation rules in Service Desk canhandle the routing, but I am not seeing a place where we can add a users location to their profile.

Additionally, we use the automatic user sign-up and our user directory authenticates to an active directory. So, ideally, we would pull that information from the active directory.

Is any of this possible? Any clues would be great.



1 answer

0 votes
Brant Schroeder Community Champion May 25, 2017


  If you have that information in AD then you could use either of these plugins to pull that information into their profile and display it on the issue.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,741 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you