Set a custom field configuration scheme based on Priority

Hi, using JIRA 5.2. I would like to create a custom field configuration based on custom priority levels.

So for a Priority 1 level ticket (e.g. system down 1 hr response) create a custom screen that will have different fields from say a Priority 3 level ticket.

Exactly the same as what happens when you choose a Ticket Type (Incident, Bug, etc)


1 answer

This widget could not be displayed.

Screens by priority levels is not something jira provides out of the box.

However, i may be able to suggest you a workaround. You may create different issue types P1, P2, P3 and bind them together in a issue type scheme; associate it with a project and define screens for P1 and P2.

As I understand, you are managing a helpdesk; so issue types is less of a relevance to you.

Hope this helps


Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

290 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you