Hi, using JIRA 5.2. I would like to create a custom field configuration based on custom priority levels.
So for a Priority 1 level ticket (e.g. system down 1 hr response) create a custom screen that will have different fields from say a Priority 3 level ticket.
Exactly the same as what happens when you choose a Ticket Type (Incident, Bug, etc)
Screens by priority levels is not something jira provides out of the box.
However, i may be able to suggest you a workaround. You may create different issue types P1, P2, P3 and bind them together in a issue type scheme; associate it with a project and define screens for P1 and P2.
As I understand, you are managing a helpdesk; so issue types is less of a relevance to you.
Hope this helps
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs