Hi, using JIRA 5.2. I would like to create a custom field configuration based on custom priority levels.
So for a Priority 1 level ticket (e.g. system down 1 hr response) create a custom screen that will have different fields from say a Priority 3 level ticket.
Exactly the same as what happens when you choose a Ticket Type (Incident, Bug, etc)
Screens by priority levels is not something jira provides out of the box.
However, i may be able to suggest you a workaround. You may create different issue types P1, P2, P3 and bind them together in a issue type scheme; associate it with a project and define screens for P1 and P2.
As I understand, you are managing a helpdesk; so issue types is less of a relevance to you.
Hope this helps
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