Set a custom field configuration scheme based on Priority

Hi, using JIRA 5.2. I would like to create a custom field configuration based on custom priority levels.

So for a Priority 1 level ticket (e.g. system down 1 hr response) create a custom screen that will have different fields from say a Priority 3 level ticket.

Exactly the same as what happens when you choose a Ticket Type (Incident, Bug, etc)

TIA.

1 answer

Screens by priority levels is not something jira provides out of the box.

However, i may be able to suggest you a workaround. You may create different issue types P1, P2, P3 and bind them together in a issue type scheme; associate it with a project and define screens for P1 and P2.

As I understand, you are managing a helpdesk; so issue types is less of a relevance to you.

Hope this helps

Rahul

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