If the user was able to create the ticket from email, it means that he/she has the apropriate permissions to access your project... now you have to check that the user has the permission to add comments and that he/she can log into JIRA (this is a higher level that your project permissions).
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
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