If the user was able to create the ticket from email, it means that he/she has the apropriate permissions to access your project... now you have to check that the user has the permission to add comments and that he/she can log into JIRA (this is a higher level that your project permissions).
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
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