Servise Desk Portal, Hide Email requests Request type

[WEG IT Servicedesk]

So I launched our service desk portal and have activated the option to receive requests by email and all is working well.

The problem I have is this request type is also showing on my Portal for the Automated Email Requests and I want to hide it, at the moment I have is sided off in an "other" section but this looks a bit random.

Is there a way to choose/restrict what request types users can see?

[Eric Salonen · Accepted solution]

Hi Richard,

By default, no, you cant hide the Email channel.

But there is a plugin called Extensions for JIRA Service Desk that has this feature.

https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender/server/overview

[WEG IT Servicedesk]

Thanks @Eric Salonen had tested that extension and it does the job.