So I launched our service desk portal and have activated the option to receive requests by email and all is working well.
The problem I have is this request type is also showing on my Portal for the Automated Email Requests and I want to hide it, at the moment I have is sided off in an "other" section but this looks a bit random.
Is there a way to choose/restrict what request types users can see?
By default, no, you cant hide the Email channel.
But there is a plugin called Extensions for JIRA Service Desk that has this feature.
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