So I launched our service desk portal and have activated the option to receive requests by email and all is working well.
The problem I have is this request type is also showing on my Portal for the Automated Email Requests and I want to hide it, at the moment I have is sided off in an "other" section but this looks a bit random.
Is there a way to choose/restrict what request types users can see?
By default, no, you cant hide the Email channel.
But there is a plugin called Extensions for JIRA Service Desk that has this feature.
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs