Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,570
Community Members
 
Community Events
176
Community Groups

Servicedesk: selectively or fully public issues for portal users possible? How?

Edited

Hi guys,

 

we use Servicedesk Server. Our Customers can submit issues through a portal where they are registered portal users. The issues usually are only visible for the reporter and request participants (specific Jira feature) if applicable.

We want to minimize duplicate reported bug issues by giving some degree of transparency to the entirety of the registered portal users so that they can see what's already been reported.

Currently we communicate to these users through confluence posts in a section which they are subscribed to.

We already had an attempt by splitting our system with issue security schemes that we had set up to be selectable by the reporter upon issue creation. We then wanted to present a Jira filter results table on that mentioned Confluence page.
However, the external users weren't able to view that table at all. We also had to discover that the request participant functionality is fully incompatible with the use of issue security schemes.

Now my questions:

1. Is this possible at all? How?
1.1 if so: to which degree? Can only be everything public to all portal users or nothing OR can it be differentiated?

Which other pitfalls exist?

Thanks for quick reply.

Best
Danny

1 answer

I want to raise attention for this again. Does anyone know anything more?

Suggest an answer

Log in or Sign up to answer