Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,294,622
Community Members
 
Community Events
165
Community Groups

Servicedesk: selectively or fully public issues for portal users possible? How?

Edited

Hi guys,

 

we use Servicedesk Server. Our Customers can submit issues through a portal where they are registered portal users. The issues usually are only visible for the reporter and request participants (specific Jira feature) if applicable.

We want to minimize duplicate reported bug issues by giving some degree of transparency to the entirety of the registered portal users so that they can see what's already been reported.

Currently we communicate to these users through confluence posts in a section which they are subscribed to.

We already had an attempt by splitting our system with issue security schemes that we had set up to be selectable by the reporter upon issue creation. We then wanted to present a Jira filter results table on that mentioned Confluence page.
However, the external users weren't able to view that table at all. We also had to discover that the request participant functionality is fully incompatible with the use of issue security schemes.

Now my questions:

1. Is this possible at all? How?
1.1 if so: to which degree? Can only be everything public to all portal users or nothing OR can it be differentiated?

Which other pitfalls exist?

Thanks for quick reply.

Best
Danny

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you