We have set up a number of Service Desk projects and one of the Agents we invited is not able to access the Project as an agent, instead, he is redirected to the support portal. He has been added to the Service Desk Team on the project.
From the Add an agent to your service desk project page:
Project administrators can add agents who already have a license (e.g. they’ve been added to another service desk) to their service desk. Jira administrators can add anyone (new and existing agents) to a service desk.
Does the user you invited also have an JSD License granted?
To view what license or group a user belongs to:
You need Jira Administrator global permission to perform the aboce steps.
Does it solves your problem?
Hi Atlassian community, A few months ago, we offered a sneak peak of the new hierarchy view on the roadmap. Thank you for all the feedback (and excitement) and for helping us shape the direction of...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events