This question is in reference to Atlassian Documentation: JIRA Service Desk permissions
Can I restrict Customers so they "only" see their Service desk Portals. I have a large list of customers that wish to be private, "Medical Companies". IE. Not to be able to see who our other customers are.
The below is Not the way we want to have our service desk portals to act. I do not want customers to see who else is getting support from us.
If your company uses multiple service desk projects (e.g. an IT service desk and an office administration service desk), you can simply provide your customers with a single URL to find a list of all the customer portals they have access to and the requests created in each one:
Thanks for your help.
Thanks for the direction.
I have gone to the customer portal and have set it as you directed. It still allows all my customers, many from different companies to ability to see all of our customers we provide support service to.
Currently we have, from our Service Desk project, under people, then customers. This shows over a hundred "customers" many are from different companies we service. Our customer list is quite large. Is there a better way to separate customers into groups or something so specific customers ie Companies only see their support portal and not all of them we service??
as you have directed above. However,
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs