Why I cannot see that option as help page describe
"To edit the recipients or message content of your service desk notifications:
From your project's sidebar, select Project settings > Customer notifications."
I can edit only notofication scheme but no notification texts
Before anything else, check what version of JIRA you are on. This option is available on JIRA Service Desk Cloud or as from JIRA Service Desk Server 3.3. If you are not on Cloud or on an older version of JIRA Service Desk Server, the option will not yet be available.
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