Service desk Customer notifications option not present in my system

Why I cannot see that option as help page describe

"To edit the recipients or message content of your service desk notifications:

From your project's sidebar, select Project settings > Customer notifications."

I can edit only notofication scheme but no notification texts

3 answers

0 votes

Before anything else, check what version of JIRA you are on. This option is available on JIRA Service Desk Cloud or as from JIRA Service Desk Server 3.3. If you are not on Cloud or on an older version of JIRA Service Desk Server, the option will not yet be available.

OK I've made upgrade and the option is present but making changes doesn't do much.
All I did was rewriting the notifications to my own in Polish  but after creating new issues the emails keep coming in english :/ why??

Ok notifications were changed in configuration but the language depends on users language . However how can I change other words like hint in searchbox on customer portal " what do you need help with"



I have JIRA with Service Desk 3.3.2 but I cannot see that option.

My JIRA instance have been upgraded from diferents versions over the years and now is JIRA 7.3.2 and Service Desk 3.3.2


Thanks in advance for any idea.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,169 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you