Why I cannot see that option as help page describe
"To edit the recipients or message content of your service desk notifications:
From your project's sidebar, select Project settings > Customer notifications."
I can edit only notofication scheme but no notification texts
Before anything else, check what version of JIRA you are on. This option is available on JIRA Service Desk Cloud or as from JIRA Service Desk Server 3.3. If you are not on Cloud or on an older version of JIRA Service Desk Server, the option will not yet be available.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs