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Hi,

I have created a team with 5 members in the Service Project Portal.

Picture1.png

MY question would be the following, every time someone submits a ticket and share this with the group. Everyone can see that this ticket was created, but everyone receives a notification by e-mail.

Is it possible to disable all email notifications and still be able to see the tickets submitted by others?

 

Many thanks in advance,

 

1 answer

0 votes
Brant Schroeder Community Leader May 20, 2022

@Gonçalo Costa 

Yes, you can disable the customer communication so that individuals do not receive a notification.  If they do not receive the notification they will still be able to access the issue in the portal.  https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/

Depending on the notification you would like to stop you can either disable it or change who is notified.  For instance, on the request created notification by default it notifies every customer involved. If you turn it off the individual reporting the issue will not get notified. You have the option to edit the notification and change the To section from customers involved to Reporter (customer).  Then only the individuals submitting the issue with be notified.

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