I would like to download the attachments that are provided the Service Desk REST API. Retrieving metadata is not the issue but as soon as I try to download the file (via the link in content or thumbnail property) with the OAuth token I see the log in page instead. Currently, the links have the following format: https://SITE.atlassian.net/servicedesk/customershim/secure/attachment/10000/Screenshot.png?fromIssue=10010
Any idea how I can download the attachments instead?
Hi @Julian Hundeloh ,
I tried to do it in my end and it works.
Whatever authentication you've used in retrieving the metadata should also need to be used to download the attachment contents.
Use basic authentication and test it first in Python or Postman.
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