Service Desk: download attachment via REST API

I would like to download the attachments that are provided the Service Desk REST API. Retrieving metadata is not the issue but as soon as I try to download the file (via the link in content or thumbnail property) with the OAuth token I see the log in page instead. Currently, the links have the following format: https://SITE.atlassian.net/servicedesk/customershim/secure/attachment/10000/Screenshot.png?fromIssue=10010

Any idea how I can download the attachments instead?

1 answer

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0 votes

I tried to do it in my end and it works.

Whatever authentication you've used in retrieving the metadata should also need to be used to download the attachment contents.

Protip:

Use basic authentication and test it first in Python or Postman.

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