Service Desk comments copy in Jira Linked Issue

Hi,

We have the Service Desk module and the Jira for our developers. But when we create a Service Desk ticket we will also Create a linked Issue and copied the attachments, so that works.

 

But now our ServiceDesk people put comments in a Service Desk ticket but that comment is not show automatic in Jira Issue ticket, so our Developer must always look in the Service Desk ticket for latest comments.

Is there any synchronize option between the comments for Service Desk and Jira issue Ticket??

 

Thanks!!

1 answer

1 vote
Alexey Matveev Community Champion Jan 04, 2018

What do you mean by Service Desk Module?

I mean that we have also this product:

 

https://nl.atlassian.com/software/jira/service-desk

 

Together with Jira Software

Alexey Matveev Community Champion Jan 04, 2018

I see.

A request in Service Desk is actually an issue in Jira. But as far as I understand you also create a linked issue for the request issue, am I right? And then when a comment is added for the request issue you can not see this comment on the linked issue. Am I right? If I am right then everything is correct. When you add a comment to the request issue it will not be added automatically to the linked issue if you did not set up. Or you have setup  it somehow? I mean there must be some code or automation rule to copy comments between linked issues.

Hi, yes you are right!

Oke, so the comment in Request Issue will not automatically created also for Linked Issue...

Is there some code to copy comments between Request Issue and Linked Issue you know?

 

Thanks

Alexey Matveev Community Champion Jan 04, 2018

You would need an addon to write a code.

If you are on Jira Server/ Data Center you could use Power Scripts add-on.

https://marketplace.atlassian.com/plugins/com.keplerrominfo.jira.plugins.jjupin/server/overview

You could create a listener which would listen on the comment added event. In the listener you would take the last comment and copied it to the linked issue. If you have the add-on I can provide you with such code.

Alexey is exactly right. If you need help writing the exact script for the solution he described please let me know.

@Alexey Matveev Can you provide the code please?  I've got the same issue here and would like to have comments copied from ticket_1 to ticket_2 when linked.  Thanks

@Alexey Matveev - Does it works with Script Runner or MISC ? Is it possible to write a listener under Script Runner to listen when a comment/attachment is done at Service Desk ? Thanks all

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