We have the Service Desk module and the Jira for our developers. But when we create a Service Desk ticket we will also Create a linked Issue and copied the attachments, so that works.
But now our ServiceDesk people put comments in a Service Desk ticket but that comment is not show automatic in Jira Issue ticket, so our Developer must always look in the Service Desk ticket for latest comments.
Is there any synchronize option between the comments for Service Desk and Jira issue Ticket??
A request in Service Desk is actually an issue in Jira. But as far as I understand you also create a linked issue for the request issue, am I right? And then when a comment is added for the request issue you can not see this comment on the linked issue. Am I right? If I am right then everything is correct. When you add a comment to the request issue it will not be added automatically to the linked issue if you did not set up. Or you have setup it somehow? I mean there must be some code or automation rule to copy comments between linked issues.
You would need an addon to write a code.
If you are on Jira Server/ Data Center you could use Power Scripts add-on.
You could create a listener which would listen on the comment added event. In the listener you would take the last comment and copied it to the linked issue. If you have the add-on I can provide you with such code.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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