In my scenario customers submit requests to the service desk via email. Once the email is received an issue in the service desk is created. Is there a way to automatically assign an organisation to the created issue.
I already have an organisation set up for the service desk, the organisation already has users. All I need is for any newly raised issues in this particular service desk to automatically be assigned the specific organisation automatically.
Is there a way to automate how the users are assigned to organisation? Perhaps using the user's email domain to match it to an organisation? Ideally I would love to avoid the manual process of assigning a user to an organisation every time a new user is created, or having to manually assign users to an organisation given that there are already a few hundred of them in this service desk.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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