In my scenario customers submit requests to the service desk via email. Once the email is received an issue in the service desk is created. Is there a way to automatically assign an organisation to the created issue.
I already have an organisation set up for the service desk, the organisation already has users. All I need is for any newly raised issues in this particular service desk to automatically be assigned the specific organisation automatically.
Is there a way to automate how the users are assigned to organisation? Perhaps using the user's email domain to match it to an organisation? Ideally I would love to avoid the manual process of assigning a user to an organisation every time a new user is created, or having to manually assign users to an organisation given that there are already a few hundred of them in this service desk.
I was able to auto set the organization using the "Set field value (JMWE add-on)" post function. NOTE: It does require the Jira Misc Workflow Extensions (paid) add-on.
I was able to set the Organizations field to the customer organization ID if the Channel is the portal or email and the reporter is in the given organization.
Here is how I have it set up -
The customfield_##### should be the number for the Organization custom field.
Hope this helps. I'm sure there is a way to do this using Script Runner as well but, this seemed pretty easy, you just have to get the add-on.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs