In my scenario customers submit requests to the service desk via email. Once the email is received an issue in the service desk is created. Is there a way to automatically assign an organisation to the created issue.
I already have an organisation set up for the service desk, the organisation already has users. All I need is for any newly raised issues in this particular service desk to automatically be assigned the specific organisation automatically.
Is there a way to automate how the users are assigned to organisation? Perhaps using the user's email domain to match it to an organisation? Ideally I would love to avoid the manual process of assigning a user to an organisation every time a new user is created, or having to manually assign users to an organisation given that there are already a few hundred of them in this service desk.
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