Service Desk Queues - can I filter by Labels?

I'm new to Service Desk, but I'm trying to create a Queue that is filtered by Labels. I added a few Labels to an issue, and then when I went to edit the Queue, I couldn't find the Labels to filter by. What am I missing?

2 answers

0 votes

You should be able to use labels in the JQL used for the queues.

I'm sorry, I don't follow - can you explain what you mean?

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