Service Desk Customer Portal Customization

Hey all, trying to add fields to my customer portal that the customer cannot edit, but can see the field on the ticket. Thoughts on how is this done?

 

Thanks in advance

2 answers

1 accepted

Hello @Jackson Farnsworth,

this is a known issue which is asked many times before. I attach you a link to another question:
https://community.atlassian.com/t5/Jira-Service-Desk-questions/Display-Custom-Fields-on-Service-Desk-Customer-Portal/qaq-p/658404

I hope this will be a thing soon!

Thank you for letting me know

What about other fields? Also that doesn't really answer my question.

Which kind of custom field are you trying to use?
Does customers can see field on portal or on default issue view screen?

Single Line Text fields and some standard fields that JIRA starts with. The customer should only be able to see these fields from the portal screen when viewing their issue. When creating their issue, the fields should not be present.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Amir Kazemi
Posted 5 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

22 views 0 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you