Hello @Jackson Farnsworth,
this is a known issue which is asked many times before. I attach you a link to another question:
I hope this will be a thing soon!
Only particular list of Custom Field types may be used on Customer Portal https://confluence.atlassian.com/jirakb/list-of-supported-custom-fields-for-request-types-in-jira-service-desk-customer-portals-867182673.html
You can achieve it using our app Extension for Jira Service Desk. In the Visibility section, select Fields tab. Choose your custom field and switch the toggle Hide for all on. This field is hide for customers, but if agent put something in this field, this information is visible on the request.
I guess that it solves your problem.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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