We have setup and using the 'Service Desk' component of JIRA and just about to launch it out to a customer but we seem to be having an issues with users being able to create new requests/problems.
When the user selects the 'Create' button it does nothing, any suggestions or tips would be most welcome.
If I click on the Create button in the Customer Portal and I don't provide a value for a mandatory field, the service desk gives me a clear indication to provide a value. Are you stating that there is a mandatory field that is required to create a service desk issue, but that field is not even displayed in the customer portal?
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