We have setup and using the 'Service Desk' component of JIRA and just about to launch it out to a customer but we seem to be having an issues with users being able to create new requests/problems.
When the user selects the 'Create' button it does nothing, any suggestions or tips would be most welcome.
If I click on the Create button in the Customer Portal and I don't provide a value for a mandatory field, the service desk gives me a clear indication to provide a value. Are you stating that there is a mandatory field that is required to create a service desk issue, but that field is not even displayed in the customer portal?
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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