We are looking at purchasing Service Desk, Software and Confluence. We are a team of 16 people.
All 16 will need access to service desk to create, work on and close issues, 10 will need access to Software and all will need access to Confluence. Am i right in saying we would need the below licenses?
JIRA Software - 25
JIRA Service Desk - 25
Confluence - 25
We want to create a customer knowledge base for users of our software using Confluence, and have the auto search work when creating Service Desk requests. Our software is not something on the public domain so we would want users to authenticate before viewing content.
For this to work would we need to purchase confluence licenses for every one of our customers users? Or can you assign read only access to users? The product quickly becomes unaffordable if we need to licence all of our customers as well.
I recommend looking at our Linking a knowledge base documentation, it states:
If you choose to restrict viewing of the linked Confluence space to licensed users, you must grant customers a Confluence license or open your Confluence space to anonymous access. As a project administrator, you'll need to contact the administrator of your linked Confluence space to manage which agents can create and edit knowledge articles. Keep on reading to learn more about the auto-search settings you can control.
Atlassian's Product Advocates can assist in talking through the options for your use case, you can raise a ticket with them on our product Contact Us form.
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