I have a Service Desk (SD) project. I created an automation that is triggered when an issue is created that has Severity == S1. The automation adds a comment to the issue.
Please see the screenshot below.
What I found out the if I use the 2nd option (Run as the user who triggered the rule), is:
So I changed the automation to run as the project default, but I could not find any reference as to who is that person, and worse, no reference as to how to change it. Currently, all those comments are added by me, even though I am no longer defined as the project lead.
Anyone has an idea?
Hi @Gezim Shehu [Communardo], how can the "robot" user set? I wasn't able to see the JiraService as default user in my project setting.
The message shows "The selected default user is not able to run automation rules." Is there anyway not to default a user but based on the workflow status?
Please advise. Thanks
I'm trying to decide what robot/service account to use for this. We will have a helpdesk@ mailbox that Jira will monitor and consume for new tickets. It seems like it might not be a good idea to use that same address for running automations, but maybe it would be fine? I can also create something like helpdesk-notify@
Either way the rub here is that you have to pay to license a generic system user just get automations to work the way they ought to work right out of the box. If you do annual billing to purchase packs of licenses it may not be an issue.
It just seems like there ought to be a way to set the Project Default to a generic system account that is not a licensed agent.
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