Service Desk API


Is there service desk API which can tell how many issues breached SLA?

I googled and see that JSD does not have REST API, is there java api support?

Please let me know.



4 answers

1 accepted

You can use the JIRA API and query your project like any other project in JIRA.  I don't know, or think, there is one for JSD.  So you'll have to query for open tickets and do some calculation based around their created/updated timestamps.

There is currently no public API for JIRA Service Desk

There now is a REST API available for Service Desk 3.1 and up:

It also supports retrieving the SLA info for requests, so you can check whether the SLA was breached or not.


Some more info here:


And the original feature request:

Is the Service Desk API only for Cloud or is it for server as well?


This is the link to the JIRA Service Desk Server REST API:


And here you can find an overview of all available API documentation:

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