There now is a REST API available for Service Desk 3.1 and up:
It also supports retrieving the SLA info for requests, so you can check whether the SLA was breached or not.
Some more info here:
And the original feature request: https://jira.atlassian.com/browse/JSD-107
This is the link to the JIRA Service Desk Server REST API:
And here you can find an overview of all available API documentation:
This approach requires you to have the JIRA administrative rights. The main aim of this article is to help you achieve an organized, easy-to-maintain workflows in your JIRA instance thereby, reducin...
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