Service Desk API

Hi

Is there service desk API which can tell how many issues breached SLA?

I googled and see that JSD does not have REST API, is there java api support?

Please let me know.

Thanks

Abe

4 answers

1 accepted

This widget could not be displayed.

You can use the JIRA API and query your project like any other project in JIRA.  I don't know, or think, there is one for JSD.  So you'll have to query for open tickets and do some calculation based around their created/updated timestamps.

This widget could not be displayed.

There is currently no public API for JIRA Service Desk

This widget could not be displayed.

There now is a REST API available for Service Desk 3.1 and up:

https://docs.atlassian.com/jira-servicedesk/REST/latest/

It also supports retrieving the SLA info for requests, so you can check whether the SLA was breached or not.

 

Some more info here:

https://developer.atlassian.com/jiradev/jira-applications/jira-service-desk/guide-exploring-the-jira-service-desk-domain-model-via-the-rest-apis

 

And the original feature request: https://jira.atlassian.com/browse/JSD-107

This widget could not be displayed.

Is the Service Desk API only for Cloud or is it for server as well?

Both.

This is the link to the JIRA Service Desk Server REST API:

https://docs.atlassian.com/jira-servicedesk/REST/server/

 

And here you can find an overview of all available API documentation:

https://developer.atlassian.com/docs/

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

53 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you