Service Desk API

AbrahamA
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June 24, 2015

Hi

Is there service desk API which can tell how many issues breached SLA?

I googled and see that JSD does not have REST API, is there java api support?

Please let me know.

Thanks

Abe

4 answers

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Ed Martinez June 25, 2015

You can use the JIRA API and query your project like any other project in JIRA.  I don't know, or think, there is one for JSD.  So you'll have to query for open tickets and do some calculation based around their created/updated timestamps.

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Marc Shepherd June 7, 2017

Is the Service Desk API only for Cloud or is it for server as well?

Glenn Verrijkt June 7, 2017

Both.

This is the link to the JIRA Service Desk Server REST API:

https://docs.atlassian.com/jira-servicedesk/REST/server/

 

And here you can find an overview of all available API documentation:

https://developer.atlassian.com/docs/

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Glenn Verrijkt February 14, 2016

There now is a REST API available for Service Desk 3.1 and up:

https://docs.atlassian.com/jira-servicedesk/REST/latest/

It also supports retrieving the SLA info for requests, so you can check whether the SLA was breached or not.

 

Some more info here:

https://developer.atlassian.com/jiradev/jira-applications/jira-service-desk/guide-exploring-the-jira-service-desk-domain-model-via-the-rest-apis

 

And the original feature request: https://jira.atlassian.com/browse/JSD-107

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Sateesh Chandra
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June 24, 2015

There is currently no public API for JIRA Service Desk

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