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2 answers
Rob Horan
Rising Star 
May 12, 2023 Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Did you check your customer notifications to ensure "customer invited" is enabled? Also double check the outgoing mail settings, just in case.
Esther Strom
Community Leader 
Apr 25, 2023 Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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