Sending e-mail to the address entered in the issue collector


I've just started evaluating Jira and so far i think it's awesome. I've setup my projects to have issue collectors. I've made a single account called Feedback to manage all the issue collectors for all the projects.

What I was wondering was if I could send the ticket status or changes to the e-mail that was entered in the feedback form instead of the e-mail of the Feedback account.

Alternatively I would like to be able to share the entire ticket but not as a link to login to the platform, but as full details in the e-mail body.

Thank you.


2 answers

1 accepted

1 votes
Renjith Pillai Community Champion Jan 04, 2013

You are in OnDemand, so plugins are ruled out. You need to do something external to JIRA to achieve this. Use REST API, fetch issues using a filter and send emails based on the content. Some programming involved.

Thank you for the reply. But out of couriosity, is there a plugin that can do what I need? If so, could you link me to it?

Renjith Pillai Community Champion Jan 04, 2013

I was thinking of script runner plugin to use a scripted custom field to extract the email id from the description. and also to use that custom field in the notification scheme. Should work, but need to test it before being sure.

Hi @Andrei Neamtu, @Renjith [Atlassian]

You can send notifications based on E-mail data from JIRA IssueCollector using our plugin:

Just specify message template and "Email or destination list" like this:

Notification to non-jira-user upon creation (or status transition) of issue are also possible with a JQL condition that you can setup yourself.

Vladimir Horev

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,968 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot