I've just started evaluating Jira and so far i think it's awesome. I've setup my projects to have issue collectors. I've made a single account called Feedback to manage all the issue collectors for all the projects.
What I was wondering was if I could send the ticket status or changes to the e-mail that was entered in the feedback form instead of the e-mail of the Feedback account.
Alternatively I would like to be able to share the entire ticket but not as a link to login to the platform, but as full details in the e-mail body.
I was thinking of script runner plugin to use a scripted custom field to extract the email id from the description. and also to use that custom field in the notification scheme. Should work, but need to test it before being sure.
Hi @Andrei Neamtu, @Renjith [Atlassian]
You can send notifications based on E-mail data from JIRA IssueCollector using our plugin: https://marketplace.atlassian.com/plugins/net.vacom.jirassimo/cloud/overview
Just specify message template and "Email or destination list" like this:
Notification to non-jira-user upon creation (or status transition) of issue are also possible with a JQL condition that you can setup yourself.
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