Sending HTML E-Mail with hidden/attached plaintext

Is it possible to send mails from Jira, with HTML content and attached plaintext, that the mail client can use, if he can't render HTML?


One of our customers normally views his mails in an e-mail client, that supports HTML and he likes having the additional benefit of seeing everything nicely formatted, but he also uses a device that is not able to render HTML. He told us, that they also use Jira and somehow configured it to send HTML & Plaintext in one E-Mail. This allows the mail-client to render the HTML if possible and fall-back to plaintext if not.

1 answer

1 accepted

In general, it’s possible to for any entity that can send mail to send mail with both HTML content and plain text content. This is a “multipart/alternative” MIME type. Unfortunately, the standard Jira configuration doesn’t allow this. See Their Jira must have been customized to allow this.

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