Sending HTML E-Mail with hidden/attached plaintext

Is it possible to send mails from Jira, with HTML content and attached plaintext, that the mail client can use, if he can't render HTML?

Background:

One of our customers normally views his mails in an e-mail client, that supports HTML and he likes having the additional benefit of seeing everything nicely formatted, but he also uses a device that is not able to render HTML. He told us, that they also use Jira and somehow configured it to send HTML & Plaintext in one E-Mail. This allows the mail-client to render the HTML if possible and fall-back to plaintext if not.

1 answer

1 accepted

In general, it’s possible to for any entity that can send mail to send mail with both HTML content and plain text content. This is a “multipart/alternative” MIME type. Unfortunately, the standard Jira configuration doesn’t allow this. See https://jira.atlassian.com/browse/JRA-4517. Their Jira must have been customized to allow this.

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