Sending HTML E-Mail with hidden/attached plaintext

Is it possible to send mails from Jira, with HTML content and attached plaintext, that the mail client can use, if he can't render HTML?

Background:

One of our customers normally views his mails in an e-mail client, that supports HTML and he likes having the additional benefit of seeing everything nicely formatted, but he also uses a device that is not able to render HTML. He told us, that they also use Jira and somehow configured it to send HTML & Plaintext in one E-Mail. This allows the mail-client to render the HTML if possible and fall-back to plaintext if not.

1 answer

1 accepted

In general, it’s possible to for any entity that can send mail to send mail with both HTML content and plain text content. This is a “multipart/alternative” MIME type. Unfortunately, the standard Jira configuration doesn’t allow this. See https://jira.atlassian.com/browse/JRA-4517. Their Jira must have been customized to allow this.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,789 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot