Send e-mail when a customfield value is changed

Hi guys, 

We have a custom field called "Severity" that can be set to either 'Major' or 'Minor'. 

We have a second field, "notification list" which is set based on the severity of an issue. 

If the severity is minor, only 1 e-mail ( gets set in the notification list. If it's set to major, both and gets set in the notification list. 

Upon issue creation, our notification scheme fires off an e-mail to the address(es) in the notification list field. 

Now, if a ticket is set as minor during creating but gets changed to a major once work has started, is it possible to set the notifications list and fire off an e-mail?

So now the e-mail is sent to both x and y

I have looked at but there the e-mails are static and the e-mail body, header, etc are set in the script. I want the default JIRA e-mails to fire off - not set by me. 

Also, as they state, I only want this issue to fire off once after the edit is saved - not during the edit. 

Lastly, I only care about going from minor --> major; if it goes the other way, no need to fire off an e-mail. 

1 answer

1 accepted

Eventually we figured out that this was not worth the effort. It looks like we have to write our own listener. There isn't really a plugin out there that takes care of this. 

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