Send e-mail to a group with Jira Automation

[Jira Guy]

Hello all

In my JSM project, I have an Asset custom field called Team. It stores multiple objects of type "Team" from the CMDB. Among the attributes of the "Team" object, I have an attribute called "team_members" which stores multiple Jira users.

I'm having trouble building the following automation:

Whenever a new team is added on the ticket, send an e-mail to all jira users stored in the "team_members" attribute.

I've tried adding the following smartvalues in the "To:" section of the action:

{{Team.team_members}}

{{Team.team_members.accoundId}}

{{Team.team_members.emailAddress}}

The error I'm receiving is: 

Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty.

Any ideas of how I could make it work?

[Mikael Sandberg]

Hi @Tudor Tofan,

Welcome to Atlassian Community!

What type is the attribute? User? If that is the case and it accept multiple values then you have to use a branch so that you can iterate over each user in the attribute, similar to this branch that I use to set Business Approvers:

I would use {{Team.team_members.emailAddress}} to set the smart value in the branch and then use it in the To field.

[Bill Sheboy]

Hi @Tudor Tofan -- Welcome to the Atlassian Community!

First, have you confirmed the asset, smart value contains the information needed?

Next, when a list, smart value is referenced like this:

{{Team.team_members.emailAddress}}

By default, it joins them with commas.  However the Send Email action wants multiple values delimited with semicolons.  Perhaps try forcing that with this:

{{Team.team_members.emailAddress.join(";")}}

Kind regards,
Bill

[Victor - Modus Create]

Hi @Tudor Tofan  ,

From what I understood of your request, it seems that you would find an alternative for this using Notification Assistant for Jira Cloud:

- https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

The app allows you to send notifications to multiple users that could help you with the task at hand.

Hope it helps.
Cheers,
Victor | Modus Create

[Jira Guy]

Thanks for the suggestions guys. It was actually the problem with the e-mail address visibility. It seems that none of the users from that attribute (including myself), had the e-mail address set as public. As soon as I set my own e-mail address as public, it started working like a charm with 

{{Team.team_members.emailAddress}}

[Jim Knepley - ReleaseTEAM]

Hi @Tudor Tofan 

You might be able to discover the structure of the smart value for that custom field by using the issue API.