Send custom email via ScriptRunner: Cannot add request participants as CC


I am trying to create an automation which sends a custom email whenever an issue is closed on JIRA Service Desk. I am using the following option: Issue Workflow > Add Post Function > Script Post Function > Send a Custom Email.

I would like to fill the CC issue fields with the issue's request participants, as shown in the picture below:


The request participants is a locked custom field:


The problem is:

The "CC issue fields" field does not seems to get the user email correctly. The CC is filled with some sort of user reference and the email cannot be sent this way. In the example below I used the reporter and request participant (customfield_13400) as the same user. 


Am I doing something wrong? I really need to use the request participants as CC for my email.


Phellipe Silva.


JIRA v7.0.0
JIRA Service Desk v3.0.0
Adaptavist ScriptRunner for Jira v4.2.0.1

3 answers

1 accepted

0 votes
Accepted answer


A bug report raised - GRV-865, the issue is that the request participants type is not handled correctly. A possible workaround would be to copy the values of the request participants to a multi user picker custom field (using a listener or a post function) and then use the multi user picker custom field in the cc field. If you need any assistance to implement the proposed workaround please let me know. I will keep you informed (or you can watch the above issue) for the progress.

Kind regards    

Thank you very much for the reply! I will try the proposed workaround. Regards, Phellipe.

Hi Phellipe,

UPDATE: The bug will be fixed in the next release,

Hi Phellipe, Can I ask you what type is your custom field ?

Hello Thanos, The type is "Request Participants". I think it is a specific type from Jira Service Desk. You can check it on the following link:

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