Send create notification to 2 people

I am working with a complex situation and I am hoping for some help. I have 1 project with 9 different issue types. This is what I have set up:

1 project
9 workflows
1 workflow scheme configured to each workflow
9 screens
9 screen schemes
1 Issue type screen schemes

For 8 of my workflows, I have an auto assign set up when a case is created. For the last one, 2 people need to be notified when a case is created. I know I can use a group, but I don't want to do this in the notification scheme because alerts would go out to everyone in the project. Is there a way to send a notification to 2 people in the workflow?

1 answer

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Sam Hall Community Champion May 12, 2017

Do you need to notify the same two people every time? Or does it vary on an issue by issue basis?

It will be the same 2 people every time for that 1 issue type.

One solution that might work for you is:

  1. Set up a project role, called something like 'Special People' and, in your project settings 'Users and roles', add the two people to it.
  2. Create a new custom event called something like 'Special Issue Created'.
  3. Update the create transition in the workflow for your issue type. Edit the post functions so the 'Special Issue Created' event is triggered rather than the normal 'Issue Created' event.
  4. Edit your notification scheme so that the 'Special People' project role is notified when a 'Special Issue Created' event is triggered.

Edit: Corrected spelling, added links.

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