Send create notification on private issues

I have a jira installation, that is non public. But I would like to send create issue notifications to a mailing list. Is there a way to achieve this? Or do I have to create a "Mailing-List User" with permissions on the project to allow this kind of notification?

1 answer

1 accepted

0 vote

Off-the-shelf, Jira will only send email to users that it knows can see the issues. There's nowhere to add an arbitrary "send email to this address", so you have to set up a dummy user to hold the email address (you can leave it out of the "can log in" group, as long as you somehow grant it visibility of the issues).

There are a number of plugins that will let you send to an arbitrary email address though. It may be worth investigating those (although bear in mind that a number of places I've been to have set them up in a way that "leaks" information to people who shouldn't see it, so be careful. At least with a dummy user, it stays inside the Jira visibility model)

Thank you. I'll stick with an "virtual user"

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,333 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot