Send an email notification via automation to recipients on a multi picker user field.

[Tiago Pereira]

I am trying to send an email to each user mentioned on the multi picker user field.

I tried {{issue. TI Approvers}}, but I get an error saying no users are available, but there are 2 actually.

This smart values works for single user field, but it seems not to be working for this case, can you help

[Tansu Akdeniz · Accepted solution]

Hi @Tiago Pereira 

Please be careful if there is extra space etc.

Also check the answer in this thread: Automation to email users in a custom field

[Tiago Pereira]

Tried w/ field ID still the same issue, error saying field is empty when is not

[Marc - Devoteam]

Hi @Tiago Pereira 

What project type are you using Team or Company Managed?

If you're working with a Team Managed project.

Automation for Jira does not yet support the People field used in Team Managed projects, unfortunately. Listed in multiple change requests in the Atlassian backlog:

https://jira.atlassian.com/browse/JSWCLOUD-22200 

https://codebarrel.atlassian.net/browse/AUT-2248 

The problem is also mentioned in several community posts. Here is one that mentions a workaround using the Send Web Request action to get the email addresses

https://community.atlassian.com/t5/Jira-questions/Automation-send-email-to-all-users-listed-in-custom-People-field/qaq-p/1807325 

[Tiago Pereira]

Tried w/ field ID still the same issue, error saying field is empty when is not

[Tiago Pereira]

Tried w/ field id still the same issue, it says field is empty when is not

[Tiago Pereira]

[Hauke Bruno Wollentin]

I guess - but didn't tested that - that the field contains a list. Handling lists is described here, so maybe this helps out :) 

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/

[Tom Lister]

is the space in {{issue. TI Approvers}} intentional?

[Tiago Pereira]

Yes the space is intentional

[Tiago Pereira]

also tried w/ field id & is the same issue