Send Jira tickets to Service now

[Jeremy.Rampe]

We have a team that exists outside of the JIRA environment, and are inside of Service now.  IS it possible to send tickets over to Service now from JSM? 

I was looking at this documentation but it looks like it references alerts only. 

https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-servicenow/

Ideally we would like to be able to just send over the whole ticket and create a sub task on the JIRA ticket or something along those lines. 

[k_butkovska]

Hi @Jeremy.Rampe ,

Consider using an automated migration tool to send Jira Service Management tickets to ServiceNow. You can start with a free Demo Migration to test the process.  

Alternatively, you can opt for a CSV data migration, which is also available through the Help Desk Migration service.

[Josh_Unito]

@Jeremy.Rampe It's possible with either ServiceNow Integration Hub's Jira Spoke or a third party app, such as Unito. I wrote this step-by-step tutorial on how to sync issues from Jira Service Management to ServiceNow.

It's a no-code flow, but it's fully configurable with support for most if not all fields (including custom fields) and attachments. It takes me around ~15 minutes to connect.

You can also find more documentation about the integration in Unito's Knowledge Base.

If you want to try it out, it comes with a 14-day free trial and there's live onboarding for ServiceNow users if you're interested.

Let me know if you have any questions!

[Michel Neeser]

Hi @Jeremy.Rampe

One possibility would be to either use webhooks or send a web request within Jira Automation. This way, you could send a request to ServiceNow or a middleware that includes the data of the Jira issue.

Hope this helps!